Privacy Policy

ARC Communities Limited, incorporating Conwy Food Bank, is Registered in England as an Industrial and Provident Society under the Industrial and Provident Act 1965 – Reg No 31206R.

ARC Communities’ primary objective is to bring together volunteers from all walks of life to assist and support displaced and chaotic individuals through the development of services, mobilisation of action, and creation of sustainable pathways which promise purpose, hope and future to all who endeavour to get involved.

We aim to encourage participants and volunteers to contribute in the growth and improvement of the organisation and subsequent social enterprise agendas, by becoming members and shareholders, increasing incentive, ambition, confidence and the self-esteem needed to play an active role in local community.

Our role within Conwy Food Bank is feeding people living in the county of Conwy who are in crisis and unable to afford food.

As an organisation, we collect personal information and this policy explains why we collect personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Google Analytics

When someone visits our website, we may use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Website Cookies

Our website uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website – http://www.allaboutcookies.org/ – which offers guidance for all modern browsers.

Mailing List

As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about the things you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t share email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing arcoffice@arccommunities.org.uk with REMOVE as the subject of the email.

Information Storing

We sore information securely on password-protected equipment, and – where hard copy information is stored – in secured storage in a secure building; access is limited to relevant personnel only.

Information Sharing

We may share anonymised personal information with other organisations, particularly our funders, who use this to analyse our performance as an organisation. We do not share any sensitive information.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to arcoffice@arccommunities.org.uk.

Changes to this Privacy Notice

This policy will be reviewed on a regular basis, in order to keep it up to date and in line with current legislation. The last update was on 24th May 2018.